• (Al-Hussein Trading Group) owns and operates this site (www.alhusseingroup.net), Knowing that Al-Hussein Trading Group is a Syrian limited liability company established in the Syrian Arab Republic – Idlib ‐ Sarmada ‐Near Agricultural Roundabout .

According to the commercial registration NO: 2025111801

• Upon you register with (Al-Hussein Tech) forms, you agree to receive any emails related to our company’s promotional offers.

• Upon you register with (Al-Hussein Tech Company) forms, you agree to communicate with you by phone or through text messages or the communication program “WhatsApp”, through your registered mobile number sent by you.

• (Al-Hussein Tech) has full access to edit the site or its policies and conditions.

• Merely for your visit to (Al-Hussein Tech) site, even if you are not registered with us, you agree to the current terms and conditions, and if you do not agree to them, we ask you to stop using this site.

• (Al-Hussein Tech) site adheres to the Maximum protection of your data.

 • Please note that your data will never be sold, used, or displayed to any party with or without payment.

Responses and comments:

• all comments and All reviews on the site and social media platforms are to the owners who expressed them, so they do not reflect our opinions

• ( Al-Hussein Tech) site has full access in adopting all opinions and comments which have been written inside the site or through our accounts on social media sites.

•  Al-Hussein Tech Company site prevents the usage of bad words and will take the necessary measures when using these words.

INTELLECTUAL PROPERTY

• All copyright is reserved for (Al-Hussein Trading Group), including that information, pages design or its divisions, texts
and innovative software developments, which are subject to copyright laws in the Syrian Arab Republic .

Return and Exchange Policy – (Al-Hussein Trading Group)

1. Purpose and Scope: This policy aims to standardize the criteria for assessing defective products and guarantee the customer’s right to receive a product that is in good condition and conforms to international standards. This policy applies to all Choetech products sold through our platforms and distributors.

2. Warranty Acceptance Conditions: After-sales service requests are accepted only for products with manufacturing defects. Requests will not be accepted in the following cases:

• Human Damage: This includes falls, breakage, liquid ingress, or electrical burns.

• Misuse: Using the product outside of its technical specifications or disassembling it without authorization.

• Timeframe: Any request for a product that is more than one year old will not be processed.

3. Compensation Mechanism: Once a manufacturing defect is confirmed through technical inspection, compensation will be provided in one of two ways:

• Replacement: The customer will be provided with a new, undamaged product of the same model.

• Credit Note: If the product is out of stock, the customer will receive a credit note for the value of the product.

4. Order Submission Requirements: To ensure prompt order processing, the following evidence must be provided:

• Demonstration Video: Clearly showing the malfunction (e.g., failure to charge or power on).

• Product Photos: Clear photos showing the external condition and the identification label containing the model number.

• Initial Testing: The customer must test the product with a different cable or power source before submitting the application.

5. International Quality and Conformity Certifications: All our products conform to the following international standards to ensure your safety:

• European Conformity (CE) Certificate: Indicates that the product complies with European health, safety, and environmental protection standards.

• Restriction of Hazardous Substances (RoHS) Certificate: Ensures the product is free of hazardous chemicals to guarantee user safety.

• Federal Communications Commission (FCC) Certification: Confirms that the device’s electromagnetic interference is within legally permissible limits.